Complaint Submission
How you can file your complaint within the Company?
The complainant has the option to:
- Complete the relevant form of submission of complaint that is uploaded in our official website (www.uci.gr)
- Access the Company’s premises based in Athens, 71 Grammou Street, 151 24 Marousi, Greece, by completing the relevant form.
- File the complaint through Fax, number: 210-7759154.
- File the complaint through e-mail in the address: complaints@uci.com
- File the complaint by telephone communication, numbers: 210-7491800, 8011005005
What is the complaint handling process?
- Upon receipt of each complaint the Company provides the complainant with a verification receipt and written information on the applicable complaint handling procedure. Responsible of the complaints function is the Compliance Officer of the Company.
- Upon submission of the complaint, the competent department shall study and organize the collection and investigation of all evidence and information related to the complaint in cooperation with all departments concerned, with a view to providing a reasoned substantiated response.
- At the complainant’s request, the company provides information on the state/process of study of the respective case.
- The company is obliged to respond within 45 calendar days from the submission of the complaint. In case the complaint concerns personal data, the company is obliged to respond within one month from the submission of the complaint. If it is not possible to meet the above deadlines, the company informs the complainant of the cause of the delay and indicates the time that will be required to investigate the complaint and provide the relevant response.
- The reply to the complainant shall be given in plain and comprehensible language and shall include a detailed justification.
- The complainant is informed that in the event that the final response is unsatisfactory, he / she may apply in writing to alternative / out-of-court dispute resolution mechanisms and / or, where appropriate, the competent Authority, if she/he persists in his / her complaint such as:
- Bank of Greece, Supervised Institutions Inspection Department
- Ministry of Development and Investments, General Secretariat of Commerce and Consumer Protection
- Consumer Ombudsman
- Hellenic Data Protection Authority
Complaint Submission Form
General Notice
If following our response you believe that, despite your appeal to the competent bodies of UCI LMS, your problem has not been adequately addressed, you are as well entitled to forward your complaint to competent public bodies/authorities:
Bank of Greece
Supervised Institutions Inspection Department
21 Eleftheriou Venizelou str., 10250 Athens
Tel.: (+30) 210 3205020, (+30) 210 3205252
Fax: (+30) 210 3205405
e-mail: dep.supervisoryinspection@bankofgreece.gr
Ministry of Development and Investments, General Secretariat of Commerce and Consumer Protection
Kanigos Square, 101 81, Athens
Tel.: 1520
e-mail: 1520@mindev.gov.gr
Consumer Ombudsman
144 Alexandras Avenue, 11471, Athens
Tel.: (+30) 210 6460862, (+30) 210 6460814, (+30) 210 6460612, (+30) 210 6460734, (+30) 210 6460458
e-mail: grammateia@synigoroskatanaloti.gr
Hellenic Data Protection Authority
1-3 Kifissias, 115 23, Athens
Telephone: (+30) 210 6475600
e-mail: contact@dpa.gr
